Roughly how much volume
Contacts per week, and whether that is email, chat, phone or a mix.
Tell us what your support looks like today.
Whether you are handling it yourself, weighing a first hire, or already outsourcing and unhappy with it, we would like to hear about it. No deck, no pitch, just a conversation.
- info@citadelcx.com
- Based in
- Calgary, Alberta, Canada
- We reply
- Within one business day
Useful things to mention
None of it is required, but it helps us give you a straight answer rather than a sales call.
What you run today
The helpdesk or shared inbox your team works in, if you have one.
What is going wrong
Response times, cover outside hours, quality, cost — whichever it is.
Any requirements
Compliance obligations or security review processes we should know about.